Service failures
Qualifying late-delivery or service-commitment events that may deserve a credit request under the applicable rules.
Eligibility-first, not assumption-firstWe scan UPS and FedEx billing data for overcharges, missed credits and recoverable discrepancies — then help manage the recovery process without adding another manual workflow to your team.
Carrier invoices are dense, claim windows can be short, and eligibility can depend on service rules, contract exceptions and shipment facts. ParcelCredits is built to turn that complexity into a reviewable workflow.
Qualifying late-delivery or service-commitment events that may deserve a credit request under the applicable rules.
Eligibility-first, not assumption-firstInvoice lines that do not appear to align with the available shipment facts, contracted terms or expected charges.
Evidence before escalationAddress, handling, dimensional and other accessorial charges that warrant validation rather than blind acceptance.
Exception pattern reviewNot a black-box “savings” number. The workflow is designed around a traceable chain: shipment fact → rule or contract condition → evidence → claim or dispute status.
Designed to minimize internal work while keeping eligibility and carrier acceptance explicit at every step.
Share the minimum shipment and billing information required for the review. Read-only access is preferred where available.
Least-access principleShipment and invoice activity is screened for service failures, billing discrepancies and anomalies worth validating.
Rules + evidencePotential opportunities are checked against the relevant carrier rules, shipment facts and available contract terms.
No automatic promisesQualifying items move through the agreed recovery workflow and outcomes are tracked through carrier disposition.
Transparent statusFor finance and operations teams, the real product is not a flashy refund estimate. It is a disciplined process that makes the review easy to understand, easy to start and easy to stop if it is not a fit.
No upfront consulting fee. Final pricing and any success-based terms will be confirmed in writing before onboarding.
We aim to request only the carrier, invoice and shipment data necessary for the applicable review. Banking credentials are not required for the audit.
Every opportunity is validated against carrier rules, shipment facts and available contract terms before it enters the recovery workflow.
The workflow preserves the reason and evidence behind each review item instead of presenting an unexplained savings number.
{
"carrier_data": "minimum_required",
"bank_credentials": false,
"permission_model": "least_access",
"claim_status": "tracked",
"validation_status": "evidence_required"
}
ParcelCredits is designed around least access: collect only what is needed to qualify, validate and document the applicable recovery workflow.
Banking and payment-card credentials are not needed to inspect carrier shipment or invoice data.
Where carrier tooling supports it, the goal is to limit access to the information needed for analysis.
Data, permissions and operational responsibilities are defined before detailed account information is shared.
Fees, carrier rejections, data access, contracts, timing — the assistant is built to answer from the ParcelCredits playbook without inventing promises.
There is no upfront consulting fee. Final pricing, any success-based terms, and payment mechanics are confirmed in writing before onboarding.
Typically enough shipment, invoice and carrier-account information to evaluate service performance, charges and eligibility. The goal is to request the minimum data necessary for the applicable review.
The flow depends on the carrier and operating setup. Credits may appear on the shipper's carrier account or invoice. ParcelCredits tracks outcomes and follows the fee mechanics agreed with the client.
No. Eligibility depends on carrier rules, shipment facts, contract terms, exceptions and timing. A carrier may accept, reduce or reject a request.
Yes, subject to reviewing relevant contract terms, waivers and negotiated exceptions that can change eligibility or claim mechanics.
Initial qualification can be fast once we know your carrier mix, approximate annual parcel spend and whether you already use a parcel-audit service. Full recovery timing depends on data availability, validation and carrier processing.
No bank credentials. No upfront consulting fee. No recovery estimate is treated as real until shipment data, carrier rules and account terms are reviewed.